FAQ & Help Desk
Everything important before your trip.
Real answers about arrival, booking, facilities, wellness and your stay, directly from the official help desk.
- 16:00
- room ready by
- 11:00
- check-out by
- 24 h
- reception
FAQ & Help Desk
Arrive well prepared.
These answers come from the hotel’s official help desk. Prices and conditions reflect the published information; your booking confirmation remains authoritative for your individual stay.
Before booking and check-in
When are check-in and check-out?
Your room is ready by 4:00 pm on arrival day. Earlier arrival is possible; luggage can be stored and the car parked. Reception is staffed 24 hours. Check-out is by 11:00 am.
How much is late check-out?
Subject to availability, the hotel charges EUR 15.00 per hour after 11:00 am. From 4:00 pm, 80% of the nightly rate is charged.
What do cots and extra beds cost?
A baby cot is provided free of charge. Extra beds cost EUR 49.00 including breakfast for children aged 4 to 11, and EUR 69.00 for older guests.
Where can I park?
According to the official help desk, garage parking costs EUR 13.00 per night. No reservation is required as sufficient spaces are available.
Are there charging points for electric cars?
Several spaces have charging stations. One charge costs EUR 21.00 for an electric car and EUR 9.00 for a hybrid vehicle.
Which areas are accessible?
The suites at Bellevue are accessible. Public areas are largely barrier-free. According to the help desk, Hotel Strandperle and Seeschlößchen do not have accessible rooms or apartments.
When are breakfast and dinner served?
Breakfast buffet is served from 7:00 to 10:30 am and until 1:00 pm on Saturdays. Dinner is available from 6:00 to 9:00 pm, followed by a small evening menu until 9:30 pm.
Do I need to pay in advance?
Direct bookings are paid on departure. Cash, debit card and credit cards are accepted.
When can I cancel?
According to the help desk, cancellation is free up to 21 days before arrival. The terms in your booking confirmation apply to your individual stay.
During your stay
Which wellness facilities are available?
Hotel Strandperle and Seeschlößchen have pool areas with a water temperature of 28°C. Seeschlößchen and Landhaus each have a pool and sauna. The hotel offers three saunas, a fitness area and relaxation oasis. Wellness is open from 7:00 am to 9:00 pm, saunas from 3:00 pm.
Can I order a packed lunch?
A packed breakfast can be prepared for very early departure. An additional daytime packed lunch costs EUR 15.00. Please order at reception by 9:00 pm the previous evening.
Is room service available?
Food and drinks from the evening menu can be delivered to your room for a EUR 7.50 service fee. In-room breakfast can also be ordered using the breakfast card provided.
How do I reach reception and the restaurant?
From your room phone, dial 9 for reception, 192 for the restaurant and 224 for Wellness Perle.
Rooms and facilities
How are rooms and apartments equipped?
Rooms, suites and apartments include TV, free Wi-Fi and Sky. Hotel rooms and suites have electrically adjustable beds. Seeschlößchen apartments also provide a coffee machine, kettle, toaster, refrigerator, cookware and tableware.
Which rooms have air conditioning?
Suites and penthouses at Bellevue have air conditioning. According to the help desk, Hotel Strandperle and Seeschlößchen do not.
What beds are provided?
Rooms and suites have electrically adjustable single and double beds with individual 90 × 200 cm mattresses. The apartment buildings use box-spring beds.